Privacy Policy

This Privacy Policy describes how Million Dollar Transport LLC ("Million Dollar Transport," "we," "us," or "our") collects, uses, and safeguards information you provide when interacting with our website, submitting contact forms, requesting freight quotes, or engaging our dispatch or trucking services. By using our website or providing your information, you acknowledge the practices described in this Policy.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us. The types of information we may collect include:

• Contact Information: Full name, phone number, email address, and mailing or business address.
• Business Information: Company name, role or title, and details relevant to your freight, dispatch, or brokerage inquiry.
• Freight and Operational Details: Information about loads, lanes, equipment types, pickup and delivery locations, and other details necessary to respond to freight quotes or dispatch service inquiries.
• Communications: Messages, inquiries, and correspondence submitted through our contact form or sent directly via phone or email.
• Website Usage Data: General analytics data such as pages visited, browser type, device type, and time on site, collected via standard web analytics tools. This data is not linked to individual identities.

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or payment card information through our website. Any payment-related information is handled through separate, secure processes when applicable.

2. How We Use Your Information

The information we collect is used exclusively for legitimate business purposes directly related to the services you requested or inquired about. Specifically, we use your information to:

• Respond to freight quote requests, load inquiries, or dispatch service inquiries;
• Contact you regarding the status of a load, dispatch coordination, or service updates directly related to your engagement with us;
• Coordinate logistics, dispatch assignments, and operational communications with drivers, shippers, and freight brokers;
• Send transactional and service-related communications, including load confirmations, rate confirmations, pickup and delivery updates, and documentation;
• Maintain records of business transactions and communications as required for operational and legal purposes;
• Improve our website and service delivery based on general, non-identifying usage patterns.

We do not use your personal information for unsolicited marketing campaigns, third-party advertising, or any purpose unrelated to the services you engaged us for.

3. Data Sharing and Third-Party Disclosure

We may share your information in limited, specific circumstances:

• Service Operations: We may share operational details (such as pickup locations, load information, or contact information) with directly involved parties — such as drivers, brokers, or shippers — only to the extent necessary to execute a load or dispatch service you have requested.
• Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of Million Dollar Transport, our drivers, customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change if it affects how your data is used.

Outside of the circumstances listed above, your personal information is never shared with, sold to, or transferred to any third party.

4. SMS and Text Message Communications

Million Dollar Transport may communicate with customers, drivers, and business contacts via SMS (text message) for transactional and service-related purposes. The following terms apply to all SMS communications:

Opt-In to SMS Communications

By submitting a contact form, requesting a freight quote, or providing your phone number in connection with our dispatch or trucking services, you may opt in to receive SMS messages from Million Dollar Transport. Consent to receive SMS messages is not a condition of purchasing or receiving any service from us.

Opt-in may also occur verbally or in writing when signing up for our dispatch service, at which time you will be explicitly informed of your consent to receive text communications.

Types of SMS Messages You May Receive

SMS communications from Million Dollar Transport are limited to service-related, transactional messages, including but not limited to:

• Load updates, dispatch confirmations, and pickup/delivery notifications;
• Rate confirmations and documentation-related communications;
• Check-in or status communications related to an active load or dispatch assignment;
• Service information and responses to your direct inquiries.

We do not send unsolicited promotional or marketing text messages. All SMS communications are transactional and directly related to the services you have requested or are actively receiving.

Message Frequency

Message frequency varies based on your active engagement with our services. Drivers using our dispatch service may receive more frequent updates related to load coordination. Shippers and brokers will receive messages only in direct relation to active freight inquiries or loads.

Message and Data Rates

Standard message and data rates may apply, depending on your mobile carrier and plan. Million Dollar Transport is not responsible for charges assessed by your mobile carrier.

Opt-Out Instructions

You may opt out of SMS communications from Million Dollar Transport at any time by replying STOP to any text message you receive from us. After texting STOP, you will receive a single confirmation message confirming your opt-out, and no further SMS messages will be sent. To re-subscribe, contact us directly.

For assistance, reply HELP to any SMS message, or contact us directly at the phone number or email address listed below.

No Third-Party Sharing of SMS Consent

Your consent to receive SMS messages from Million Dollar Transport will never be shared with or transferred to any third party for marketing purposes.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law, regulation, or legitimate business need. Information related to completed freight transactions and dispatch records may be retained for operational and legal purposes for a period of up to seven (7) years. When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Data Security

Million Dollar Transport uses commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure communication channels, access controls, and regular review of our data handling practices.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information below.

7. Cookies and Website Analytics

Our website may use standard web analytics tools (such as browser cookies or similar technologies) to collect non-personally identifiable information about site usage and performance. This data is used solely to understand how visitors interact with our website in order to improve user experience. You may disable cookies through your browser settings, though doing so may affect certain website functionality.

We do not use advertising cookies, behavioral tracking, or retargeting technologies.

8. Third-Party Websites

Our website may contain links to third-party websites (such as load boards, regulatory agencies, or partner organizations). This Privacy Policy applies only to information collected by Million Dollar Transport. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of personal data we hold about you. To exercise any of these rights, or to ask questions about how we handle your data, please contact us directly using the information below. We will respond to reasonable requests within a reasonable time frame.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website or services after any updates constitutes your acceptance of the revised Policy.

12. Contact Us Regarding This Privacy Policy

If you have questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact us directly:

We do not accept privacy inquiries through third-party platforms or social media. Please contact us directly via the phone number or email address listed above.